FREQUENTLY ASKED QUESTIONS
PRODUCTS
Are your shirts new or used?
We carry both new and used items, including match worn and collector's shirts. When an item is used, this is noted in the product description, and it's normal for it to show some signs of wear, age, or storage — this is not considered a defect or hidden flaw. Please check the photos and description of each product carefully before buying.
My shirt arrived with some wear — is that a mistake?
No. If you purchased a used or collectible item, some wear, fading, or usage marks are part of its history and not a defect. Always check the size and product description before purchasing to make sure it matches what you're expecting.
Perszonalized products can be change?
No, in personalized products sales are final. Only if there´s a defect on the product or a mistake caused by us, we will send you a shipping label so the product can be change o return.
SHIPPING
Do you ship internationally?
Yes, we offer worldwide shipping. You can select your country and currency from the region selector at the top of the site.
How long before my order ships?
Your item will be shipped within 7 days of purchase, and you'll receive the corresponding tracking number by email.
How long does shipping to the United States take?
Economy shipping to the United States is currently taking longer than usual. Please expect a delivery time of around 30 days — though it may arrive sooner.
How do I track my package?
Once your order ships (within the first 7 days), we'll send you the tracking number so you can follow your shipment.
RETURNS & EXCHANGES
Can I return or exchange a product?
Returns are accepted only for new products, and only if the error was made by Tank Shirts Store (for example, a wrong or defective item). In these cases, we'll send you a shipping label so you can return the item and we'll exchange it for a new one. Or if in case you ask for refund, we will make it after we check the product was return in the same conditions in which it was sent.
I ordered the wrong size — can I exchange it?
Please check the size and product description carefully before completing your purchase, as exchanges due to a size chosen incorrectly by the customer are not covered under our return policy. We only accept exchanges when the error was ours.
Can I cancel an international (export) order?
No. On export orders, all sales are final and cancellations are not accepted once the purchase is made.
Refunds?
Once we receive back the product and check that is in the same conditions it was sent, we will procced with the refund, same payment method as the original purchase.
PAYMENTS
What currency can I pay in?
You can select your country and currency using the region and language selector at the top of the site; prices adjust automatically based on the selected region.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Shopify Payments, Apple Pay, Google Pay.